You is a reference to a member of staff at the school, whose details can be found when submitting a new ticket in the field "Your School email" and "Your name".
By ticking "I accept IT Terms & Condition's (Found in Solutions tab)" and upon ticket submission, you automatically agree to follow Contacting IT Terms & Conditions. You have read and understood all of the rules & guidances in the Contacting IT Terms & Conditions. You understand failure to comply could lead in longer response times, loss of the ticket status or request unfullfilment.
Contacting IT Terms & Conditions
Our business hours are Monday - Friday, 8.00am to 4.30pm, including half-term times.
You should be using your school/work email at all times while contacting us, unless your request regarding accessibility issue to your account. Otherwise, any requests from unknown personal or organizational emails will be ignored.
For daily requests, you should be using portal or email to submit a ticket.
For any teaching spaces or urgent queries, please contact us via a phone and we shall log a ticket on your behalf.
Via Email:
- helpdesk@springwellschool.net
Via Portal:
Via Phone:
- 02380426878
We are closed at weekends and during national holiday days.
If you require assistance outside of our opening hours, you can still get help or report a problem in these ways:
- Log your problem or request at Portal and we will get back to you as soon as we can.
- Read the helpful information and guides in our Solutions tab.