We are using a remote support tool called "Zoho Assist", which can provide quick and efficient resolution for you.
It can be used on Windows & Mac without prior set up and on mobile devices by downloading an app.
Zoho Assist portal is join.zoho.eu
If you are contacting us on the phone, we shall provide you with a session key to begin remote session.
Otherwise, remote support can be arranged before hand via an email invitation.
Full guidance on how to join the remote session can be found here.