You may find that sometimes, when you transfer iPad / iPhone photos to your PC, the resulting file is a .heic which is currently unsupported by a lot of sites (including earwig, tapestry etc)


To remedy this, please change following settings:


1)
  • Go to Settings on the iPad.
  • Scroll down, tap the Camera section and you're brought to another menu of options.
  • Navigate to “Formats,” where you'll see two options under Camera Capture. Select “Most Compatible.”
    • Please note, if you do not have this option then your iPad does not have the latest iOS updates, please contact us to assist further.

2)

  • On your iPhone or iPad Go to Settings > Photos.
  • Scroll down to Transfer to Mac or PC and choose Automatic.



Please note: this setting will only work if you transfer the files using your USB cable and not via the files app!