You may find that sometimes, when you transfer iPad / iPhone photos to your PC, the resulting file is a .heic which is currently unsupported by a lot of sites (including earwig, tapestry etc)
To remedy this, please change the following 2 settings:
Changing default image type
- Go to Settings on the iPad.
- Scroll down, tap the Camera section and you're brought to another menu of options.
- Navigate to “Formats,” where you'll see two options under Camera Capture.
- Select “Most Compatible.”
- Please note, if you do not have this option then your iPad does not have the latest iOS updates, please contact us to assist further.
Changing default image type for USB transfer
- On your iPhone or iPad Go to Settings > Photos.
- Scroll down to Transfer to Mac or PC and choose Automatic.
Please note: this setting will only work if you transfer the files using your USB cable and not via the files app!